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Careers

Sales Director | New York | San Francisco | Los Angeles

The Future Perfect is seeking a senior-level sales director to work with our architecture, interior design and contract clients in a creative and fast paced environment. The Sales Director will work from our showroom and is a highly motivated individual, responsible for both inside and outside sales.

Our Sales Directors are responsible for growing the annual spend of their assigned book of business, which will consist of a range of small to large-sized design firms. They will close the majority of their business over the phone, and they will bring a strong background of building relationships in remote markets. The role is ideal for someone with 3-5+ years of working experience, who is comfortable in a start-up environment – ready to roll up their sleeves, jump in the trenches, and do whatever it takes to succeed. Our ideal candidate will thrive in a constantly changing environment and can grow into other roles as we expand.

What you'll do:

  • Manage and own a weekly calendar of meetings with new and returning TFP clients.
  • Complete a minimum of 50 outside trade meetings per quarter (approximately 4 meetings weekly).
  • Engage in regular contact via phone and email with your assigned accounts in order to identify who’s in the sourcing and purchasing phases of their project life cycles.
  • Begin to uncover and document the organization maps for design firms — goal is to identify decision makers and key influencers.
  • Gain an understanding of the sourcing and purchasing processes for your assigned accounts.
  • Demonstrate knowledge of TFP’s brand and brands carried as well as product information.
  • Reach monthly sales targets defined by management.
  • Assist with the maintenance of gallery aesthetics, organization, and overall standards.
  • Other duties as assigned.

What you'll bring:

  • Bachelor’s degree or equivalent.
  • 3-5+ years of experience in an inside/outside sales closing role at a SaaS or technology start-up.
  • Experience managing a book of 100+ accounts with a sales cycle of 1-6 months for first purchase.
  • Excellent time management skills.
  • Experience with relaying product information to remote markets via conference calls with 5-10+ attendees.
  • Timely and thoughtful follow-up to creating trust and strong relationships with your accounts.
  • Ability to identify and overcome objections throughout the full sales cycle.
  • Passion for interior design, art, objects d’art, decorative arts, or architecture.

We will provide: Competitive base salary + benefits package including health insurance, 401k retirement plan, paid vacation, and great coworkers.

Send email including cover letter and resume embedded into the email to jobs@thefutureperfect.com with "Sales Director" in the subject line.




Client Support Specialist | New York | San Francisco | Los Angeles

The Future Perfect is seeking a Customer Support Specialist to work with our architecture, interior design and contract clients in a creative and fast paced environment. The Customer Support Specialist will work alongside the sales team to ensure that all the details of a transaction are followed through. We are looking for a highly motivated, organized and resourceful individual to join the sales team in this role. The ideal candidate is proactive, detail oriented and a collaborative team member.

What you'll do:

  • Proactively resolve customer issues using problem-solving and customer service skills.
  • Multitask; effectively and accurately utilize multiple systems concurrently to accurately capture all customer and order information.
  • Collaborate with internal departments including logistics, finance, and account management to ensure a smooth, seamless luxury experience.
  • Support the Sales Director in maintaining strong customer relationships by being the first point of contact.
  • Be the positive brand voice for The Future Perfect clients.
  • Develop and demonstrate a strong understanding of the brand.
  • Maintain a calm and positive demeanor with all clients, colleagues, internal and external contacts.
  • Effectively communicate policies, procedures, and manage customer expectations.

What you'll bring:

  • Minimum 1 - 2 years of experience in a fast paced, customer service or e-commerce environment; Sales and/or Operations experience a plus.
  • Multilingual preferred, but not required.
  • Attention to detail; ability to think outside the box; strong follow-up skills; resourceful and creative.
  • Self-starter, highly motivated to prove results.
  • Solution focused; ability to identify and anticipate customer issues and superior problem-solving skills.
  • Time management; ability to focus on multiple tasks, time allocation, and prioritization.
  • Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions.
  • Innovative; constantly seeking ways to gain/build relationships and improve processes.
  • Patient and thick skinned; handle escalated clients in a calm manner and diffuse challenging situations.
  • Team Player and collaborative, always willing to step up and help out.
  • Solid Computer Skills: Internet browsers/search engines, Google Systems, Microsoft Office and Salesforce CRM.



Gallery Sales Assistant | New York | San Francisco

The Gallery Sales Assistant will be responsible for assisting with all aspects of sales support including facilitating the client experience through selling support and post-sale client care. This role will also include operations, inventory management, and providing support to the Sales Team. The Gallery Sales Assistant will contribute to various projects that will help generate sales and provide an exceptional client experience consistent with The Future Perfect mission.

What you'll do:

  • Assist with selling support and post sale follow-up. This will require direct interaction with clients including but not limited to: EAD requests, placing orders, resolving delivery issues, and product support.
  • Greet all clients as they enter the gallery, provide product demonstrations and offer beverages.
  • Lead back office Gallery operations such as organizing, ordering, and maintaining all fabric swatch samples, maintaining Gallery product inventory, and facilities issues.
  • Maintain inventory of all Gallery marketing collateral such as catalogs and all office supplies.
  • Expand the client's connection to the brand by increasing email sign-up in the Gallery.
  • Assist in the coordination of Gallery events extending TFP’s reach and involvement in the local design community.
  • Assist the Gallery team in building strong working relationships with clients and fellow team members.
  • Work closely with co-workers and promote a positive team spirit.
  • Maintain all sales operations tasks and ensure timely follow up regarding specific inquiries and issues.
  • Work closely with co-workers and promote a positive team spirit.
  • Maintain the appearance of the studio and products by ensuring compliance with visual merchandising standards and directives.
  • Maintain all sales operations tasks and ensure timely follow up regarding specific inquiries and issues.
  • Demonstrate enthusiasm for design, interested in expanding current knowledge base of designers and products while keeping up on latest trends within the design industry.
  • Research potential Trade and Developer clients for outreach and business development.
  • Communicate to clients via phone and email as a form of outreach to inform them of Gallery updates and events.
  • Additional tasks as assigned by management.

What you'll bring:

  • 1-2 years experience in Interior Design, Architecture, or related educational experience.
  • Strong organizational and time management skills.
  • Detail and process oriented – always willing to “go the extra mile”.
  • Possess outstanding problem-solving skills; follow through skills and is resourceful and creative.
  • Exceptional communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions.
  • Exceptional customer service skills.
  • Team player. Cooperative, easily gains trust and support of peers and encourages collaboration.
  • Interested in self-development and is committed to continuous self improvement.
  • Able to work evenings and weekends as needed .
  • MacOS proficient, knowledge of Google Mail, Sheets, and Docs. Salesforce Experience is a plus.
  • Must be able to lift up to 20 pounds and regularly move catalog boxes, water cases, and product around the Gallery.



NEW YORK

55 Great Jones Street
212-473-2500
MON-fRI 10-7 / SAT APPOINTMENT ONLY

SAN FRANCISCO

3085 Sacramento Street
415-932-6508
MON-FRI 10-6 / SAT 12-6

los angeles

323-202-2025
BY APPOINTMENT ONLY
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