Careers

The Future Perfect is always seeking freelance photographers, interior stylists, and graphic designers in New York, Los Angeles, or San Francisco.

To be considered, please submit a portfolio of work and your website to gail@thefutureperfect.com.

Description of Position and Objective

The Future Perfect is seeking a highly motivated, relationship-driven Sales & Gallery Lead to help establish and launch our forthcoming Dallas location, scheduled to open in the coming months.

This is a sales-first role for someone who understands the Dallas design community and is excited by the opportunity to build a market from the ground up. Ahead of the opening, this person will focus on developing relationships with designers, architects, collectors and other members of the local creative community, building a strong client pipeline and helping prepare the gallery for launch.

Once the gallery opens, the Sales & Gallery Lead will continue growing the Dallas business while managing clients through the full sales process. Working closely with company leadership and our Sales, Merchandising and Operations teams, this person will also support the activation and day-to-day presentation of the gallery.

Success in this position will be measured primarily by sales growth, new client development and the strength of The Future Perfect’s presence within the Dallas market.

Primary Responsibilities

Market Launch and Business Development

• Help establish The Future Perfect’s presence in Dallas ahead of the gallery opening.


• Identify and develop relationships with designers, architects, collectors and trade clients throughout Dallas and the surrounding region.


• Build an active pipeline of prospective clients through consistent outreach, introductions, appointments and relationship-building.


• Support the launch of the Dallas gallery, working with leadership and internal teams on opening initiatives and local partnerships.

Sales and Client Management

• Manage the complete sales cycle, from initial outreach and product selection through quoting, payment and delivery.


• Provide clients with a highly personalized, knowledgeable and elevated sales experience.


• Develop a deep understanding of each client’s business, buying preferences and current and upcoming projects.


• Build toward established monthly and annual sales goals within the first 6–8 months following the gallery opening.


• Maintain consistent follow-up with existing and prospective clients to generate repeat business and long-term relationships.


• Accurately maintain client, appointment, opportunity and pipeline information within the CRM.

Gallery Experience and Collaboration

• Host client appointments and serve as the primary sales presence within the Dallas gallery.


• Maintain the day-to-day presentation and readiness of the gallery, including opening and closing the space when needed.


• Partner with leadership on local events, exhibitions, partnerships and other initiatives that engage the Dallas design community.


• Collaborate with the Merchandising and Operations teams on gallery installations and the movement of incoming, sold and transferred works.


• Work closely with colleagues across locations to ensure a seamless client experience from initial contact through delivery.


• Serve as an enthusiastic and knowledgeable representative of The Future Perfect within the Dallas design community.

Qualifications

• Demonstrated success in sales, client development or business development within luxury furniture, design, art or a related industry.


• Existing relationships within the Dallas design, architecture or collector community are strongly preferred.


• Entrepreneurial and proactive, with the ability to develop a client base and help establish a new market.


• Strong relationship-building, communication and presentation skills.


• Strong commercial instincts and a demonstrated ability to achieve sales goals.


• Highly organized and able to manage multiple clients, projects and priorities simultaneously.


• Comfortable working independently while collaborating closely with teams across multiple locations.


• Genuine interest in contemporary design, collectible furniture, art and the creative community.


• Flexibility to support occasional evening events, installations and gallery activations.

About The Future Perfect

Founded by David Alhadeff in 2003, The Future Perfect is one of the world's foremost contemporary design galleries, distinguished by its range of vision and curatorial focus. For more than two decades, the gallery has forged relationships with influential artists, designers, and craftspeople while presenting studio-created works alongside one-of-a-kind and limited-edition pieces.

The Future Perfect operates gallery locations in New York City, Los Angeles, San Francisco, and Miami, each bringing together contemporary design, craftsmanship, and a highly personal approach to the gallery experience.

Employment Type: Full-time
Location: Dallas, Texas
Compensation: $80,000–$95,000 base salary, plus commission; commensurate with experience.

Send your resume and cover letter to daniela@thefutureperfect.com to apply.

Description of Position and Objective

The Manager, Client Services & Resolutions oversees The Future Perfect's post-sale client experience, including Claims and complex client concerns that arise following a purchase. This is a highly relationship-driven and solutions-oriented role, responsible for guiding clients through situations that require additional care, coordination, and thoughtful problem solving.

The Manager will often become a client's primary point of contact during an important moment in their experience with The Future Perfect. They will communicate with warmth, confidence, transparency, and discretion, bringing together the right internal and external partners to find a thoughtful path forward.

At its core, this role is about service recovery and relationship building. We believe that how a company responds when something does not go according to plan can be as important as the original experience itself. The Manager will look beyond the immediate issue to understand what will restore a client's confidence and work toward resolutions that feel considered, responsive, and consistent with The Future Perfect's standard of service.

Working across Sales, Purchasing, Inventory, Logistics, and our network of artists, designers, studios, manufacturers, carriers, restorers, and other specialized partners, this person will help navigate matters ranging from delivery and product concerns to repairs, restoration, replacement parts, warranty questions, and installation-related issues. Many of the works represented by The Future Perfect are handmade, collectible, limited edition, or produced using distinctive materials and processes, so resolving concerns often requires curiosity, creativity, nuanced judgment, and close collaboration with the people who designed and made the work.

The Ideal Candidate

The strongest candidate combines exceptional client instincts with strategic thinking and operational discipline. They understand that a challenging post-sale moment is also an opportunity to demonstrate the level of care, responsiveness, and expertise that defines a lasting client relationship.

They are a natural problem solver who listens carefully, communicates with empathy and confidence, and enjoys finding creative solutions to situations that may not have an obvious answer. They understand that exceptional service is not defined by a single type of resolution, but by making clients feel heard, cared for, and confident that their concern is being thoughtfully managed.

They are equally comfortable speaking with a client, collaborating with an artist or manufacturer, coordinating across internal teams, and considering the practical and financial implications of a proposed solution. Above all, they take ownership, approach challenges with curiosity and composure, bring people together around solutions, and know when additional leadership involvement is appropriate.

Primary Responsibilities

Market Launch and Business Development

• Own complex post-sale client concerns and claims from initial notification through final resolution, providing a consistent and highly considered client experience throughout.


• Listen carefully to understand both the practical concern and the client's broader needs, and develop thoughtful resolution strategies that restore confidence and strengthen the relationship.


• Investigate issues to understand the circumstances and root cause, working collaboratively with internal teams and external partners to determine the best path forward.


• Coordinate repairs, restoration, replacements, replacement parts, returns, inspections, specialized transportation, and other solutions as appropriate.


• Serve as the primary client contact for escalated matters and draft or review sensitive communications with warmth, clarity, confidence, and discretion.


• Recognize when an issue requires additional leadership or Legal involvement and provide a clear assessment of the circumstances, available options, and recommended path forward.

Leadership & Collaboration

• Lead the Client Services and Claims function, providing guidance and support on day-to-day client inquiries and claims casework.


• Guide and mentor the Sales Assistants and other client-facing team members on post-sale communication, service recovery, and appropriate escalation.


• Help establish clear service standards, workflows, and escalation protocols that create a consistent experience for clients across The Future Perfect.


• Partner closely with Sales, Purchasing, Inventory, Logistics, and Vendor Partnerships, while building collaborative relationships with artists, designers, studios, manufacturers, restorers, carriers, installers, and other partners.

Leadership & Collaboration

• Manage the Claims budget, including forecasting, tracking, and approving resolutions within established authority.


• Approach each situation individually, balancing exceptional client care with thoughtful operational and financial judgment.


• Work collaboratively with artists, manufacturers, carriers, insurers, and other partners to identify appropriate solutions and support when issues arise.


• Negotiate repairs, replacements, credits, reimbursements, freight recovery, and other remedies with professionalism and a focus on maintaining strong long-term relationships.

Reporting & Continuous Improvement

• Maintain accurate and comprehensive claims records in Salesforce and develop reporting on claims volume, resolution time, costs, recoveries, and other relevant KPIs.


• Analyze claims and post-sale concerns to identify recurring themes and opportunities to improve the client experience.


• Help strengthen processes, communication, product knowledge, and collaboration so that future concerns can be anticipated or prevented.

Qualifications

• 5+ years of relevant professional experience in client services, client experience, account management, service recovery, luxury retail, furniture, interiors, hospitality, logistics, or another high-touch client environment.


• Demonstrated experience navigating complex or sensitive client situations with confidence, empathy, discretion, and sound judgment.


• A highly developed sense of client service and an ability to build trust and lasting relationships.


• Exceptional written and verbal communication skills, including the ability to communicate difficult or complex information with clarity and warmth.


• Strong problem-solving and negotiation skills, with the ability to develop creative solutions and bring multiple stakeholders together around a resolution.


• Excellent judgment and organization, with the ability to manage multiple active clients, projects, deadlines, and external partners simultaneously.


• Experience managing budgets, approving expenditures, negotiating financial outcomes, or exercising financial judgment on behalf of an organization.


• Experience providing leadership, mentorship, or functional oversight to colleagues or teams.


• Strong CRM proficiency required; Salesforce experience strongly preferred.


• Knowledge of furniture, lighting, collectible design, art, materials, fabrication, installation, restoration, freight, or white-glove delivery is strongly valued.


• Bachelor's degree preferred, or equivalent professional experience.

About The Future Perfect

Founded by David Alhadeff in 2003, The Future Perfect is one of the world's foremost contemporary design galleries, distinguished by its range of vision and curatorial focus. For more than two decades, the gallery has forged relationships with influential artists, designers, and craftspeople while presenting studio-created works alongside one-of-a-kind and limited-edition pieces.

The Future Perfect operates gallery locations in New York City, Los Angeles, San Francisco, and Miami, each bringing together contemporary design, craftsmanship, and a highly personal approach to the gallery experience.

Employment Type: Full-time
Location: Remote, Hybrid, aligned to Eastern Time business hours.
Compensation: $85,000–$95,000 base salary, plus commission; commensurate with experience.

Send your resume and cover letter to amanda@thefutureperfect.com to apply.